Privacy Policy

Last Updated: January 2025

This Privacy Policy explains how qemtoo.com collects, uses, stores, and protects your personal information when you use our website and services. We are committed to protecting your privacy and handling your data responsibly.

1. Information We Collect

1.1 Information You Provide

We collect information you voluntarily provide when using our services:

Contact information such as name and email address
Communication data when you contact our support team
Newsletter subscription preferences
Age verification information
Any other information you choose to provide

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information:

Device information including IP address, browser type, and operating system
Usage data such as pages visited, time spent on pages, and click patterns
Referral sources and search terms used to find our website
Cookie data and similar tracking technologies

1.3 Gaming Data

During gameplay, we may collect:

Game progress and achievement data
In-game statistics and performance metrics
Player preferences and settings
Technical data for game optimization

2. How We Use Your Information

We use your information for the following purposes:

To provide and improve our gaming services
To communicate with you about updates, promotions, and support
To ensure age verification and comply with legal requirements
To analyze website usage and optimize user experience
To prevent fraud and ensure platform security
To comply with legal obligations and enforce our terms
To send newsletters if you have subscribed

3. Cookies and Tracking Technologies

3.1 What Are Cookies

Cookies are small text files stored on your device when you visit our website. We use cookies to enhance your experience and collect usage data.

3.2 Types of Cookies We Use

Essential Cookies: Required for basic website functionality
Performance Cookies: Help us understand how visitors use our site
Functionality Cookies: Remember your preferences and settings
Analytics Cookies: Collect data about site usage and performance

3.3 Managing Cookies

You can control cookies through your browser settings. However, blocking certain cookies may affect website functionality. Visit our GDPR Rights page to manage your cookie preferences.

4. Data Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with trusted third parties who help us operate our services:

Hosting and infrastructure providers
Analytics and performance monitoring services
Email service providers for communications
Payment processors for transactions

4.2 Legal Requirements

We may disclose your information when required by law or to:

Comply with legal obligations or court orders
Protect our rights, property, or safety
Prevent fraud or security threats
Enforce our Terms of Use

4.3 Business Transfers

If we undergo a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will notify you of any such change.

5. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

Account information: Retained while your account is active and for 3 years after closure
Transaction records: Retained for 7 years for legal and accounting purposes
Marketing data: Retained until you withdraw consent or unsubscribe
Analytics data: Typically retained for 24 months in aggregated form

After the retention period, we securely delete or anonymize your data.

6. Data Security

We implement appropriate technical and organizational measures to protect your data:

Encryption of data in transit and at rest
Regular security audits and vulnerability assessments
Access controls and authentication measures
Employee training on data protection practices
Secure backup and disaster recovery procedures

While we strive to protect your data, no method of transmission over the internet is completely secure. We cannot guarantee absolute security.

7. Your Rights

Under GDPR and Irish data protection law, you have the following rights:

Right to Access: Request copies of your personal data
Right to Rectification: Correct inaccurate or incomplete data
Right to Erasure: Request deletion of your data
Right to Restriction: Limit how we use your data
Right to Portability: Receive your data in a structured format
Right to Object: Object to certain types of processing
Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at support@qemtoo.com. For more details, visit our GDPR Rights page.

8. Age Restrictions

Our services are intended for users aged 18 and over. We do not knowingly collect information from individuals under 18. If you are under 18, please do not use our services or provide any personal information.

If we discover that we have collected information from someone under 18, we will delete it immediately. Parents or guardians who believe we have collected information from a minor should contact us at support@qemtoo.com.

9. International Data Transfers

Your information may be transferred to and processed in countries outside Ireland and the European Economic Area. When we transfer data internationally, we ensure appropriate safeguards are in place:

Standard contractual clauses approved by the European Commission
Adequacy decisions for countries with equivalent data protection
Other legally approved transfer mechanisms

10. Analytics and Advertising

10.1 Analytics

We use analytics tools to understand how users interact with our website. This helps us improve our services and user experience. Analytics data is typically aggregated and anonymized.

10.2 Advertising

We may display advertisements on our website. These ads may use cookies to show relevant content. You can opt out of personalized advertising through your browser settings or industry opt-out tools.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

Posting the updated policy on our website
Updating the "Last Updated" date
Sending email notifications for material changes

Your continued use of our services after changes take effect constitutes acceptance of the updated policy.

12. Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: support@qemtoo.com (24-hour support)
General Enquiries: info@qemtoo.com
Data Protection: contact@qemtoo.com
Address: 64 Willow Street, Zenith Park, Dublin, Ireland

13. Data Controller

The data controller responsible for your personal information is qemtoo.com company, located at 64 Willow Street, Zenith Park, Dublin, Ireland.

14. Supervisory Authority

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Irish Data Protection Commission or your local supervisory authority.

Irish Data Protection Commission:

21 Fitzwilliam Square South, Dublin 2, D02 RD28, Ireland

Website: www.dataprotection.ie